Returns & Repairs

At Babe’s Hardware, we want you to love what you order. If something isn’t right, we’re here to help.

Returns for Non-Personalized Items

  • Non-personalized items are eligible for return if they are unused and sent back in their original packaging.

  • All returns must be authorized by Babe’s Hardware before being sent back.

  • To request a return, please contact us within 20 days of the delivery date. You may return your item for a refund or store credit.

FINAL SALE ITEMS

  • Custom engraved/personalized items

  • Special orders

These items are final sale and cannot be returned. If you’re unsure whether your item qualifies, please feel free to email us before placing your order.

Important Return Information

  • All returned merchandise must be in original condition

  • We reserve the right to deny a refund or credit if the item does not meet our return requirements

  • We are not responsible for lost, stolen, or missing return packages

REFUNDS

  • Once we receive and inspect your return, we will issue a refund to your original form of payment.

  • Please allow 7–10 business days for processing after your return has been received.

  • Be sure to include any required paperwork with your return to avoid delays.

  • For questions about your return status, don’t hesitate to contact us.

REPAIRS

Babe’s Hardware prides itself on the quality of its merchandise. If your item does break within one year of purchase date and you would like to repair, Babe’s Hardware Offers a one-time repair fee which varies based on the repair. You must have proof of purchase from Babe’s Hardware. the item must be repairable and we must have the necessary components. Stones and certain elements may not be available, but we will do our best to accommodate you.